Who you deal with, from the first call to the saw cuts
The roles behind a concrete job booked through Greer Concrete Co., answered as the questions people ask.
Who answers the phone?
An automated assistant, at any hour of any day. It records the caller's name, callback number, the property's location and the kind of concrete work, and confirms the number back. A person returns the call to set a site visit, normally within a working day and sooner for a tripping hazard or a leaning wall.
Who comes out?
An estimator. On the visit they measure the area with a wheel and a tape, probe the existing base with a rod, check the fall of the ground with a level, note truck and pump access, photograph the existing concrete, and go through finish, thickness and schedule with the owner. They leave with enough to write an itemized price.
Who prepares the ground and pours?
An independent, insured concrete crew: an operator for the excavation and the compaction, form setters, finishers and, on decorative work, a stamping crew. The same crew cuts the control joints and applies the curing compound before leaving the site.
Who lifts settled slabs?
A leveling technician with a foam rig or a slurry pump, who drills the injection holes, raises the slab to a string line, patches the holes and re-caulks the joints.
Who handles permits and paperwork?
The office. It identifies whether a footing or a retaining wall needs a permit from the City of Greer, Greenville County or Spartanburg County, books the inspection, requests utility locates before any dig, keeps the crews' insurance certificates and registrations current, and schedules pours around the weather forecast.
Who is Greer Concrete Co.?
A locally operated booking and marketing business in Greer, South Carolina. The concrete itself is placed by the independent crews described above, not by the operator of this site, and the crew's name is given before any job is scheduled. The referral marketing disclosure sets out the arrangement and the about page describes how crews are chosen.
How do I reach a person?
Ask for a callback at any point and a person, not a recording, telephones you. Call (864) 662-6599 or email hello@greerconcreteco.com.